We aim to ensure a smooth and reliable journey; however, in case of unforeseen vehicle issues or unavoidable circumstances, the following policies apply:
Safety Priority
Passenger safety is our top priority. All decisions will prioritize safety over schedule.
Replacement Assurance
- In case of a vehicle breakdown or emergency, a replacement vehicle will be arranged as soon as possible.
- The replacement may be of a similar or higher category, subject to availability.
- Reasonable delays may occur; we request your patience in such situations.
- No extra charges will be applied for breakdown-related arrangements.
Delay Clause
Delays may occur due to breakdowns; however, we will make all reasonable efforts to minimize inconvenience.
Remote Location Condition
In remote or outstation areas, replacement time may be longer depending on location and availability.
Alternative Support
- If an immediate replacement is not possible, alternate transport may be arranged.
- If the issue is minor, the trip may resume once the vehicle is repaired.
Compensation
- No compensation will be provided for time lost due to breakdown.
- However, proportionate adjustments may be considered on a case-by-case basis.
Emergency Support
24/7 support is available for breakdown assistance.
Customer Care: 9986373744 / 9845513744
GST & Billing
- GST will be charged as per Government of India norms.
- A proper GST invoice will be issued for all rides.
Modifications
We reserve the right to update or change these terms at any time without prior notice.
Applicability
All the above terms and conditions apply to all rental types, including transfers, airport and railway station transfers, city rides and outstation or intercity rental.
Feedback
Help us improve by sending your suggestions to contact@lkvmobility.com. We appreciate your input!