We understand that plans can change. Our policy is as follows:
Cancellation by Customer
- Within 24 hours of the pickup/service date: No refund will be provided for car bookings.
- 24 or more hours prior to the pickup/service date: 100% refund will be provided for car bookings, after deducting applicable transaction charges (if any).
- 5 or more days prior to the pickup/service date: 100% refund will be provided for bus and luxury limo bookings, after deducting applicable transaction charges (if any).
- 3 or 4 days prior to the pickup/service date: 50% refund will be provided for bus and luxury limo bookings, after deducting applicable transaction charges (if any).
- Within 48 hours of the pickup/service date: No refund will be provided for bus and luxury limo bookings.
Cancellation by Company
- A full refund will be provided if the booking is cancelled by the company due to unavoidable circumstances.
Refund Processing
- Refunds will be processed within 5–7 business days to the original payment method.
No-Show Policy
- No refund will be given if the customer does not show up at the scheduled time.
Rescheduling
- Rescheduling is allowed once if informed at least 24 hours in advance for car bookings.
- For luxury cars, vans and coaches, rescheduling must be informed at least 48 hours in advance.
- All rescheduling requests are subject to availability and any applicable fare difference.
Delays & Service Limitations
- The company is not responsible for delays caused by traffic, road conditions, strikes, weather, unavoidable circumstances, or government restrictions.